The OKX Web3 market is committed to maintaining a secure, lawful, and trustworthy environment for creators, collectors, and users worldwide. Our content policies are designed to align with global legal standards, protect intellectual property rights, and prevent misuse of the platform. This comprehensive guide outlines what is permitted, how violations are handled, and how users can report or appeal content issues.
Core Principles of Content Moderation
OKX follows a clear and consistent framework for content review across all jurisdictions where we operate:
- Compliance with Local Laws: Any content deemed illegal in a specific jurisdiction will be removed within that region.
- App Store Guidelines: If major app distribution platforms require removal of certain content to maintain compliance, OKX may enforce such removals globally or locally as needed.
These principles ensure that our platform remains accessible, compliant, and safe for all users while respecting regional legal differences.
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Prohibited Content on the OKX Web3 Market
To uphold integrity and legality, OKX strictly prohibits the creation or listing of NFTs that involve:
- Illegal gambling promotion or facilitation.
- Sexual services, including prostitution or escorting.
- Sale or promotion of narcotics, controlled substances, or regulated goods.
- Child exploitation, including depictions of minors in suggestive poses or nudity.
- Terrorist fundraising or support for extremist organizations.
- Threats of violence or incitement to harm.
Additionally, we do not allow content that engages in deceptive practices such as:
- Impersonating popular NFT collections to confuse buyers.
- Hosting phishing links or malware through embedded URLs.
- Running scams or fraudulent schemes violating consumer protection laws.
Users found posting such content may face immediate removal, account suspension, and potential reporting to relevant authorities.
Intellectual Property Protection & DMCA Compliance
OKX respects intellectual property rights and fully complies with the Digital Millennium Copyright Act (DMCA). We promptly remove content that infringes on copyrights, trademarks, or publicity rights when properly notified.
If you believe your intellectual property has been used without authorization in an NFT or comment on our platform:
- Submit a formal takedown request via email or through OKX customer support.
- Include all required details (see below) to ensure fast processing.
We also honor requests for removal of content depicting individuals without their consent, especially involving personal images or sensitive data.
👉 Learn how to protect your digital assets on a compliant NFT marketplace
Required Information for Takedown Requests
To process a removal request efficiently, your notice must include:
- Clear identification of the copyrighted work, trademark, or right claimed (e.g., registration number and certificate copy; non-English documents must include an English translation).
- Specific identification of the infringing material, including its URL or location on the platform.
- A concise explanation of how the material violates your rights.
- Your full legal name and contact information (email or mailing address). For companies, provide the official business name.
A sworn statement affirming:
- You genuinely believe the use is unauthorized by the rights holder, their agent, or law.
- The information in the notice is accurate.
- You understand that false claims may result in liability for damages, including legal fees.
- Your physical or electronic signature (full legal name).
A standardized notification template is available to streamline this process.
Handling of User Appeals: DMCA Counter-Notifications
If your content is removed due to a takedown notice and you believe it was done in error, you may submit a counter-notification to challenge the claim.
What Your Counter-Notification Must Include:
- Your full legal name (pseudonyms are not accepted).
- Contact details: email address or residential address.
- Name of the NFT and associated URL of the removed content.
- A brief statement explaining why you believe the content was wrongly removed (e.g., “I have obtained proper licensing from the rights owner”).
The following declaration:
"Under penalty of perjury, I swear that I believe the content was removed due to mistake or misidentification, and the information in this counter-notification is accurate."
- Your handwritten or electronic signature.
Once submitted, we will forward your counter-notification to the original complainant. They then have seven (7) days to file a court action against you. If no legal action is reported within this period, we may reinstate the content.
After reinstatement, the original complaint will be removed from your NFT account record.
Consequences of Misuse: Fraudulent Claims and Repeat Infringement
Submitting false or malicious takedown requests—or counter-notifications—can lead to serious consequences:
- Legal liability for damages caused by fraudulent claims.
- Financial penalties under applicable laws.
- Permanent account suspension.
Furthermore, users who accumulate multiple valid infringement complaints may be classified as repeat infringers. In such cases, OKX reserves the right to disable the user’s account permanently in accordance with our repeat infringement policy.
How OKX Handles Removals and Notifications
When an NFT is removed based on a valid complaint:
- The creator or seller is notified via email linked to their account.
- If no email is provided, notification occurs through available social media channels.
- For users without any contact info, a public notice (e.g., a 404 error page) indicates removal.
- Where applicable, secondary buyers are also informed through reasonable measures.
We make every effort to notify affected parties but are not liable if direct contact cannot be established.
Frequently Asked Questions (FAQ)
Q: What happens after I submit an IP infringement claim?
A: Upon receiving a valid notice, OKX will review and take appropriate action. For copyright claims, we follow DMCA procedures. If content is removed, we notify the uploader and give them a chance to file a counter-notification. If no legal action is taken within 7 days, the content may be restored.
Q: Can I get my NFT relisted after a takedown?
A: Yes—if you submit a complete counter-notification and the complainant does not initiate legal proceedings within 7 days, we may reinstate your content.
Q: What if someone uses my image in an NFT without permission?
A: You can request removal by submitting a takedown notice with proof of identity and explanation of unauthorized use. We treat such violations seriously and will investigate promptly.
Q: Does OKX mediate disputes between users?
A: While we facilitate communication by forwarding notices, OKX does not act as a legal arbiter. Parties are encouraged to resolve disputes directly or seek legal remedies.
Q: Are financial NFTs allowed on the platform?
A: No. NFTs that represent securities or other regulated financial instruments are prohibited. Market manipulation tactics like wash trading are also strictly banned.
Q: Can I report content that doesn’t fit standard categories but still feels wrong?
A: Absolutely. Even if your concern doesn’t fall under IP or illegal content, you can still report it. We may ask for additional context or legal basis and could pursue court orders if necessary.
For more information about our platform rules and user responsibilities, refer to the OKX Web3 Market User Agreement. By participating in our ecosystem, users agree to uphold these standards and contribute to a transparent, ethical digital marketplace.
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