Attending an event at Crypto.com Arena has never been easier—thanks to modern mobile ticketing solutions that streamline access, transfers, and security. Whether you're a season ticket holder, premium member, or occasional guest, understanding how digital tickets work is essential for a seamless experience. This comprehensive guide walks you through everything you need to know about managing your tickets via the Premium Member Portal, using the AXS app, and gaining entry with mobile credentials.
What Is the Premium Member Portal?
The Premium Member Portal is your centralized hub for managing all things related to your Crypto.com Arena premium tickets. Designed for convenience and control, it allows you to:
- Transfer tickets to friends or family
- Sell unwanted tickets securely
- Access exclusive event offers and upgrades
This secure online platform ensures you stay in charge of your ticketing experience without relying on physical copies.
👉 Discover how easy it is to manage premium event access today.
How to Access the Premium Member Portal
Gaining access to your account is simple:
- Visit the official portal: https://premium-prod-fanaccount-portal.us.axs.com
- Log in using your AXS account credentials
If you don’t have an account yet, you can create one during the login process by linking your email and setting up a password. Once logged in, you’ll see all your upcoming events and available actions for each ticket.
Can I Print My Tickets?
No. Printed PDF e-tickets are no longer accepted at Crypto.com Arena. All entries require mobile ticket scanning directly from a smartphone through the AXS app. This shift to fully digital entry enhances security and reduces fraud.
To share tickets with others, use the ticket transfer feature within the Premium Member Portal or AXS app—never send screenshots or printouts.
What If I Don’t Have a Smartphone?
We understand not everyone uses a smartphone. If you need an alternative method of entry:
- Go to www.cryptoarena.com/PremiumMemberPortal
- Log in with your AXS account
- Navigate to Your Account > Payments
- Under Cards For Entering Events, add a credit card
Once registered, you can swipe this card at the venue entrance for access. Please note: your entire party must enter together when using this method.
While convenient, we highly recommend downloading the AXS app for faster, more flexible entry.
How to Download and Use the AXS App
The AXS app is available for both iOS and Android devices:
- Search “AXS” in the App Store (iOS) or Google Play Store (Android)
- Install the app and log in with your AXS account
Once inside, you’ll see all your linked tickets under “My Events.” At the gate, open the app, select your ticket, and allow staff to scan the dynamic barcode displayed on-screen.
💡 Pro Tip: Enable offline mode and save your ticket to your phone’s home screen or wallet for quicker access on event day.
👉 Learn how digital platforms are transforming live event experiences.
Are Screenshots of Barcodes Accepted?
No. Screenshots of mobile barcodes will not be accepted for entry. The AXS system uses AXS Mobile ID, which generates a rotating security code that changes every few seconds. This prevents duplication and unauthorized use.
Only real-time tickets viewed within the AXS app can be scanned successfully. If someone sends you tickets, ensure they are transferred properly through the system so they appear in your app.
Understanding Ticket Transferring
Ticket transferring lets you securely send your tickets to anyone with a valid email address—right from the Premium Member Portal or AXS app.
Here’s how it works:
- Select the ticket(s) you want to transfer
- Enter the recipient’s email
- Add a personal message (optional)
- Confirm the transfer
The recipient will receive an email notification guiding them to either:
- Create an AXS account (if new)
- Claim tickets directly into their existing account
Once claimed, they’ll use the AXS app for mobile entry—just like you.
This process eliminates physical handoffs and keeps your tickets safe until delivery.
What Happens to Paper Tickets After Transfer?
If you originally held paper tickets, transferring or selling them triggers an automatic upgrade:
- Your paper tickets are converted into AXS Mobile tickets
- The original barcode becomes invalid immediately after conversion
This ensures only one valid version exists at any time, reducing the risk of double-scanning or fraud.
You’ll never need to mail or drop off physical tickets again.
Why Can’t I Transfer My Tickets?
There are a few reasons transfer functionality might be disabled:
- The event has transfer restrictions set by the organizer
- A transfer delay is in place (e.g., shortly before the event)
- Your account has pending verification or holds
If you're unable to transfer and believe it’s an error, contact support for assistance.
Selling Your Tickets: Fees and Payouts
Yes, there may be fees associated with selling your tickets through the Premium Member Portal. These are displayed transparently when you list your tickets for sale.
When your ticket sells:
- Proceeds are processed via Electronic Funds Transfer (EFT)
- Funds are deposited directly into your linked bank account
- Processing times vary but typically take 5–7 business days
This secure method ensures fast, reliable payments without checks or third-party platforms.
Donate Your Tickets to Charity
Can’t make it to an event? Consider donating your tickets to the AEG Community Foundation, which supports local organizations and underserved communities.
To donate:
- Transfer tickets to: [email protected]
- In the “Notes” field, include your name and email address
You’ll receive a donation receipt for tax purposes. It’s a meaningful way to give back while making someone else’s day unforgettable.
Frequently Asked Questions (FAQ)
Can I transfer tickets after the event starts?
Generally, no. Most transfers must be completed before doors open. Some events may allow limited post-start transfers, but this is not guaranteed.
Do I need internet access at the venue to enter?
Not necessarily. While an active connection helps load your ticket, the AXS app supports offline viewing once the ticket is loaded. We recommend opening your ticket ahead of time.
Can I transfer only one ticket from a pair?
Yes, as long as the event allows partial transfers. Check transfer rules during the process.
What if my phone dies at the gate?
Visit Guest Services at Crypto.com Arena with photo ID matching your AXS account. Staff can verify ownership and assist with entry.
Is there customer support on event day?
Yes. For urgent issues, contact your Premium Services Manager or call the Crypto.com Arena Premium hotline at (213) 742-7480.
Can I resell my ticket below face value?
Yes, though some events may have pricing minimums. You’ll see any restrictions when listing your ticket.
👉 See how secure digital systems are shaping the future of event access.
Final Tips for a Smooth Experience
- Always keep your AXS app updated
- Transfer tickets well in advance of the event
- Avoid sharing screenshots or printable versions
- Use trusted methods like EFT for payouts or charity donations
With mobile ticketing becoming the standard, staying informed ensures you enjoy every moment—from purchase to final applause.
By embracing digital tools like the Premium Member Portal and AXS app, fans gain greater flexibility, security, and control over their live entertainment experience at Crypto.com Arena.
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